> For the complete documentation index, see [llms.txt](https://docs.simkl.org/how-to-use-simkl/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.simkl.org/how-to-use-simkl/advanced-usage/import-export-data/importing-to-simkl/faq-troubleshooting/facing-browser-extension-problems-does-not-work.md).

# Facing Browser Extension Problems, Does not work?

## (1) Try this first

{% content-ref url="/pages/ab3zuq7mlOxvTsMe9sMa" %}
[Log-in does not work](/how-to-use-simkl/faq/log-in-does-not-work.md)
{% endcontent-ref %}

## (2) Then Follow these steps

* Remove the extension from the browser and reinstall it. (<https://simkl.com/apps/chrome/>)
* Restart your browser. (Make sure you close all tabs or anything running in background)
* Make sure you have allowed the site access.

<figure><img src="/files/6uk3yr7qmZYFYAn1wuBY" alt=""><figcaption></figcaption></figure>

* Make sure you have connected and enabled Netflix & Crunchyroll

<figure><img src="/files/amu2Nj0eUJqRi5M9lyZc" alt=""><figcaption></figcaption></figure>

## (3) Check Your Security Protection on Google Chrome

<figure><img src="/files/N2fuYVvk3moLRWo5TTR9" alt=""><figcaption></figcaption></figure>

## Still facing an error? Contact SIMKL Support.

{% content-ref url="/pages/bkA5mhcTMKjTmx8e8B0d" %}
[How do I contact support?](/how-to-use-simkl/get-in-touch-with-us/how-do-i-contact-support.md)
{% endcontent-ref %}


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