# Notifications

{% content-ref url="../getting-started-with-simkl/account-creation/notifications-setup" %}
[notifications-setup](https://docs.simkl.org/how-to-use-simkl/getting-started-with-simkl/account-creation/notifications-setup)
{% endcontent-ref %}

{% content-ref url="../faq/how-to-whitelist-simkl-notifications-emails" %}
[how-to-whitelist-simkl-notifications-emails](https://docs.simkl.org/how-to-use-simkl/faq/how-to-whitelist-simkl-notifications-emails)
{% endcontent-ref %}

{% content-ref url="notifications/security-updates-notifications" %}
[security-updates-notifications](https://docs.simkl.org/how-to-use-simkl/core-features/notifications/security-updates-notifications)
{% endcontent-ref %}

***

## Troubleshooting: No Notifications in Simkl Mobile App or Browser

If you’re not receiving notifications on the Simkl mobile app or via browser prompts, you may miss out on watch reminders, list updates, or community replies. This guide helps diagnose and fix common notification issues.

***

### 1. Why Am I Not Receiving Notifications?

* **Blocked by AdBlockers:** Extensions like AdBlock, uBlock Origin, or privacy-focused plugins can block push notification scripts.
* **Disabled Notifications in Settings:** Browser or mobile settings may have notifications turned off.
* **Expired Notification Token:** The app’s registration token can expire or become invalid, preventing new notifications from being delivered.

***

### 2. Step-by-Step Fix

#### A. Disable AdBlocker / Privacy Extensions

1. **Browser**
   * Click your adblocker icon in the toolbar (e.g., AdBlock, uBlock, etc).
   * Select **Pause on this site** or **Disable on simkl.com**.
   * Refresh the page to apply changes.
2. **Mobile App**
   * Some Android browsers block trackers by default. Open Chrome settings > Advanced  > **Notifications** and ensure simkl.com is allowed.
   * VPN or network-level adblock (AdGuard, etc) must allow `*.simkl.com`.

#### B. Verify Notification Settings

1. **Simkl Account Notifications**
   * Go to **Settings → Notifications** on simkl.com.
   * Ensure **Browser Notifications** (for desktop) and **Mobile Push** (for apps) are toggled **ON**.
2. **Mobile App Settings**
   * On iOS/Android, open **Settings → Apps → Simkl Lists**.
   * Tap **Notifications** and enable **Allow notifications**.

#### C. Re-Enable Notifications in Simkl Lists App

1. Open **Simkl Lists** app on your mobile device.
2. Tap the **⚙️ Settings** icon.
3. Select **Enable Notifications** to re-subscribe.
4. If prompted, allow permission to show notifications.

#### D. Refresh Notification Token

If re-enabling doesn’t work, your app may need a fresh token:

1. **Uninstall** the Simkl Lists app.
2. **Restart** your device (optional but recommended).
3. **Reinstall** Simkl Lists from the App Store / Google Play Store.
4. **Sign in** and re-enable notifications as described above.

*Resetting this way forces the server to issue a new push token, clearing any stale registrations.*

***

### 3. Additional Tips

* **Network Restrictions:** Corporate or school networks may block ports required for push notifications. Try on mobile data or a different Wi-Fi.
* **Battery Optimization (Android):** Some OEMs (e.g., Huawei, Xiaomi) aggressively kill background apps.
  * Go to **Settings → Battery → Battery optimization**.
  * Exclude **Simkl Lists** from optimizations.
* **Do Not Disturb:** Ensure **Do Not Disturb** or Focus modes aren’t silencing Simkl notifications.

***

### Alternative Method

If the in-app notification toggle isn’t working, try subscribing via your mobile browser:

1. Open your mobile browser.
2. Navigate to <https://simkl.com/android>.
3. Tap **Turn on** when prompted to allow push notifications.

This method uses the browser’s push system and can serve as a backup if the app’s toggle fails.

<figure><img src="https://1063116720-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F-MkYIJb2JfKN8kBT29bf%2Fuploads%2FHlGaDtG1K1OZagYpkzJw%2Fimage.png?alt=media&#x26;token=c3e722a9-af25-41b7-a1bc-358ec8d18d95" alt=""><figcaption></figcaption></figure>

{% embed url="<https://simkl.com/android>" %}

***

### Contact Support

If notifications still fail after these steps, please send us a support ticket with:

* Device model & OS version (e.g., iPhone 12, iOS 17.4; Samsung Galaxy S21, Android 14).
* Browser name & version (e.g., Chrome 123, Firefox 116).

We’ll investigate further and ensure you stay up-to-date with Simkl alerts!

{% content-ref url="../get-in-touch-with-us/how-do-i-contact-support" %}
[how-do-i-contact-support](https://docs.simkl.org/how-to-use-simkl/get-in-touch-with-us/how-do-i-contact-support)
{% endcontent-ref %}