How to Whitelist Simkl Notifications Emails

Make sure new-episode alerts, reminders, and account emails from Simkl always land in your inbox — not in spam.

How to whitelist Simkl notification emails

Stay updated with the latest episodes from Simkl by making sure our emails reach your inbox. Spam filters sometimes hide messages from new senders, so add [e-mail] to your contacts or safe-senders list and you won't miss new episode alerts, reminders, or account messages.

Is your email verified? Open Simkl notification settings first — if your address isn't verified, you'll see a banner there with a button to resend the verification email.

Quick fix (works in most apps)

Before diving into provider-specific steps, these three universal moves fix the issue in 90% of cases:

1. Check your Spam / Junk / Promotions folder for a message from Simkl Notifications. If you find one, open it.

2. Mark it as "Not spam" (or "Not junk", or drag it to your Primary inbox). Most filters learn from this single action.

3. Add [e-mail] to your contacts. Almost every email service treats contacts as trusted senders.

Still not getting emails after trying the universal fix? Find your provider below for exact, current instructions.

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Email service providers

Gmail

Create a filter (most reliable)

1. Open Gmail on desktop. Click the gear icon ⚙ in the top right and choose See all settings.

2. Open the Filters and Blocked Addresses tab, then click Create a new filter.

3. In the From field enter [e-mail] (or just simkl.com to allow everything from us), then click Create filter.

4. Tick Never send it to Spam — and optionally Always mark it as important — then click Create filter.

Add to contacts

1. Open any email from Simkl Notifications.

2. Hover your mouse over the sender's name at the top of the message.

3. In the popover that appears, click Add to contacts (the person+ icon).

If it landed in Spam

1. Open the Spam label in the left sidebar.

2. Open the Simkl email and click Report not spam at the top.

Gmail Tabs (Promotions / Updates)

If our emails get sorted into a tab other than Primary:

1. Open the Promotions or Updates tab.

2. Drag a Simkl message to the Primary tab.

3. When Gmail asks "Do this for future messages from [e-mail]?", click Yes.

Outlook.com (Hotmail, Live, MSN)

Works for outlook.com, hotmail.com, live.com and msn.com addresses on the web and in the new Outlook for Windows / Mac.

Add to Safe senders

1. Open outlook.live.com and sign in.

2. Click the gear icon ⚙ in the top-right toolbar.

3. Go to Mail → Junk email.

4. Under Safe senders and domains, click + Add safe sender.

5. Enter [e-mail] (or simkl.com) and press Enter.

6. Click Save at the bottom.

If it landed in Junk

1. Open the Junk Email folder.

2. Open the Simkl message and click Not junk at the top.

3. Confirm with Report or Move to inbox.

The Outlook mobile app doesn't expose the Safe senders list. To manage it from a phone, open outlook.live.com in your browser and switch to desktop site.

Yahoo Mail

Yahoo doesn't have a true safe-senders list, but a filter combined with contacts gives the same result.

Create a filter (recommended)

1. Sign in to Yahoo Mail and click the gear icon ⚙, then More Settings.

2. In the left sidebar, choose Filters.

3. Click Add new filters and name it Simkl.

4. Under From, leave the dropdown on contains and enter [e-mail].

5. Set Choose a folder to move to = Inbox.

6. Click Save.

Add to contacts

1. Open any email from Simkl Notifications.

2. Hover the sender's name in the message header.

3. In the popup card, click Add to contacts.

If it landed in Spam

1. Open the Spam folder.

2. Open the Simkl message and click Not Spam in the toolbar.

iCloud Mail

Apple doesn't expose a safe-senders list, so combine Contacts with a Mail rule.

Messages in the iCloud Junk folder are deleted after 30 days. Check it occasionally so legitimate mail isn't lost.

Add to Contacts

1. Open iCloud Mail on the web or the Mail app.

2. If you have one of our emails, open it and click the sender name in the header, then choose Add to Contacts.

3. Otherwise open iCloud Contacts, click + → New Contact, name it Simkl Notifications, set the email to [e-mail], then click Done.

Create a rule (iCloud web)

1. In iCloud Mail, click the gear icon ⚙ and open Rules.

2. Click Add a Rule.

3. Set If a message → is from → [e-mail].

4. Set Then → Move to Folder → Inbox.

5. Click Done.

If it landed in Junk

1. Open the Junk folder in the sidebar.

2. Open the Simkl email and click Not Junk at the top.

Fastmail

Fastmail bypasses spam checks for anyone in your contacts — that's the trick.

Add to Contacts

1. Open a message from Simkl Notifications.

2. Click Show details, then click the sender's email address.

3. Choose Add to contacts.

If you haven't received an email from us yet: open Contacts in the sidebar, click New contact, and add [e-mail] manually. To whitelist the whole domain, add a contact with email *@simkl.com.

If it landed in Spam

Open the Spam folder, select the Simkl message, and click Not spam in the toolbar.

Proton Mail

Proton has a proper allow list — addresses on it skip spam filtering entirely.

Allow list (web)

1. Open mail.proton.me and sign in.

2. Click Settings ⚙ → All settings.

3. Open Filters, then the Spam, block and allow lists tab.

4. Under Allow list, click Add address.

5. Choose Email, enter [e-mail], click Add address.

From the Spam folder (fastest)

1. Open the Spam folder.

2. Open the Simkl message and choose Move to inbox.

3. Proton automatically adds the sender to your allow list.

Proton Mail mobile app

1. Tap your account avatar → Settings → Allow list.

2. Tap Add address or domain → Allow.

3. Choose Email, enter [e-mail], tap Add.

Zoho Mail

Zoho calls a whitelist an "Allowlist".

1. Sign in at mail.zoho.com.

2. Open Settings ⚙ in the top right.

3. Choose Anti-Spam List (under Mail Settings).

4. Click the Email Address tab → Allowlist.

5. In Add new Allowlist email, enter [e-mail] and press Enter.

Zoho notes that allow-listing doesn't 100% guarantee inbox delivery — if a message hard-fails spam checks it can still land in Spam. If our emails still don't arrive, also create an inbox filter from Settings → Filters.

AOL Mail

AOL now runs on Yahoo's infrastructure, so the steps are nearly identical.

Add to Contacts

1. Open mail.aol.com.

2. In the left rail, click Contacts.

3. Click New Contact at the top.

4. Set name = Simkl Notifications, email = [e-mail], click Add Contact.

Create a filter

1. Click Options → Mail Settings (top-right).

2. Open Filters, then Create filter.

3. Under From enter [e-mail]; under Move to select Inbox; click Save.

GMX Mail & Mail.com

GMX and Mail.com share the same allow-list system (United Internet).

1. Sign in and click Email → Settings.

2. Under Security, choose Allowlist.

3. Enter [e-mail] (or just simkl.com to allow the whole domain).

4. Click Save.

Mail from anyone on your allowlist always goes to the Inbox and skips spam checks.

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Email clients

Microsoft Outlook (desktop)

Works in classic Outlook (2016, 2019, 2021, Microsoft 365) and the new Outlook for Windows / Mac.

Classic Outlook · Never block sender

1. Right-click any email from Simkl Notifications in your message list.

2. Hover Junk in the menu.

3. Click Never Block Sender (or Never Block Sender's Domain).

4. A confirmation pops up: "The sender of the selected message has been added to your Safe Senders List." Click OK.

New Outlook · Safe senders

1. Click the gear icon ⚙ in the top-right.

2. Go to Mail → Junk email.

3. Under Safe senders and domains, click + Add safe sender.

4. Enter [e-mail], press Enter, click Save.

Also: add to address book

Open one of our emails, right-click the sender's name, and choose Add to Outlook Contacts.

Mozilla Thunderbird

Thunderbird's adaptive junk filter learns to trust anyone in your address book.

Step 1 · Add to address book

1. Open a message from Simkl Notifications.

2. In the message header, click the star icon next to the sender's name — or right-click the sender and choose Add to Address Book.

3. Save to your Personal Address Book.

Step 2 · Trust your address book

1. Go to Tools → Account Settings → Junk Settings for your email account.

2. Make sure Enable adaptive junk mail controls is on.

3. Under Do not mark messages as junk mail if the sender is in, tick Personal Address Book.

4. Click OK.

Apple Mail (macOS)

Apple Mail has no safe-senders list, so combine Contacts with a rule.

Add to Contacts & VIPs

1. Open a message from Simkl Notifications.

2. Click the sender's name at the top of the message.

3. Choose Add to Contacts.

4. Click the star next to the sender to mark them as a VIP — VIP senders are never sent to Junk.

Create a Mail rule

1. In the menu bar, choose Mail → Settings (or Preferences on older macOS).

2. Open the Rules tab and click Add Rule.

3. Description: Simkl Notifications.

4. Condition: From · Contains · [e-mail].

5. Action: Move Message → Inbox. Click OK.

If it landed in Junk

Open the Junk mailbox, select our message, and click Not Junk at the top of the message window.

Windows Mail / new Outlook for Windows

The classic Windows Mail app has been replaced by the new Outlook for Windows on Windows 11. Follow the new Outlook safe senders steps above.

If you're still on the legacy Windows Mail app:

1. Open an email from Simkl Notifications.

2. Tap or click the sender's name.

3. Choose Add to Contacts and save.

4. If the email was in Junk, right-click it and select Mark as not junk.

Mailbird

Add to Contacts

1. Open an email from Simkl Notifications.

2. Click the sender's email address.

3. In the contact details pane, click Add to Contacts.

4. Click Save.

If it landed in Spam

Open the Spam folder, right-click the Simkl message, and choose Mark as Not Spam.

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Mobile email apps

Gmail app (iOS & Android)

Add to Contacts

1. Open the Gmail app and open a message from Simkl Notifications.

2. Tap the sender's avatar (the letter or photo) next to their name.

3. Tap Add to Contacts.

The Gmail app doesn't let you create filters on mobile. To set up a "Never send to Spam" filter, open Gmail on a desktop browser — your filter applies on mobile too.

Move to Primary tab

If our emails go to Promotions or Updates on mobile:

1. Open the email.

2. Tap the three-dot menu in the top right.

3. Tap Move to → Primary.

Outlook mobile app

Add to Contacts

1. Open the Outlook app and open a message from Simkl.

2. Tap the sender's name.

3. Tap the person+ icon (Add contact).

Move to Focused inbox

1. Open the email.

2. Tap the three-dot menu.

3. Select Move to Focused Inbox → Move this and all future messages.

iOS Mail app (iPhone & iPad)

Add to Contacts & VIPs

1. Open an email from Simkl Notifications.

2. Tap the sender's name at the top.

3. Tap Create New Contact (or Add to Existing Contact).

4. Tap Done.

5. Open the message again, tap the sender, and tap Add to VIP.

VIP messages bypass Junk filtering and can show their own banner notifications.

Android Mail app (Samsung Mail, Gmail for Android)

Add to Contacts

1. Open your email app and open a Simkl message.

2. Tap the sender's name or avatar.

3. Tap Add to Contacts (or Create contact).

4. Save.

Mark as Not Spam

1. Open the Spam folder.

2. Select the Simkl message.

3. Tap Not Spam or Move to Inbox.

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Spam filters & security software

SpamAssassin

Via cPanel

1. Log in to cPanel and open Spam Filters.

2. Click Show Additional Configurations.

3. Click Edit Spam Whitelist Settings.

4. Click Add A New "whitelist_from" Item and enter [e-mail].

5. Click Update Whitelist.

Direct config (server admins)

Add the line below to your ~/.spamassassin/user_prefs (or the system local.cf):

whitelist_from [e-mail]

Then reload SpamAssassin:

systemctl reload spamassassin

Barracuda Networks

From the daily quarantine digest

1. Open the daily Barracuda quarantine summary email.

2. Find the row for the Simkl message.

3. Click the green Whitelist link next to it.

In the Barracuda user portal

1. Sign in to your Barracuda Email Gateway user portal.

2. Open Settings → Sender Policy (or Block / Accept).

3. Under Allowed Email Addresses and Domains, add [e-mail] with policy Exempt.

4. Click Save.

Trend Micro

Add to Approved Senders List

1. Open your Trend Micro Security software.

2. Go to Settings → Internet & Email Controls → Spam Email Filter.

3. Click Approved Senders List, then Add.

4. Enter [e-mail] and click OK.

Recent versions of Trend Micro have largely delegated email filtering to your email provider. If you don't see Spam Email Filter options, whitelist directly in your email service instead.

Norton AntiSpam (Norton 360)

1. Open Norton 360.

2. Click Settings → Detailed Settings → AntiSpam.

3. On the Filter tab, next to Allowed List, click Configure.

4. Click Add, choose Email Address as the type, enter [e-mail], then click OK.

5. While you're there, check the Blocked List — if Simkl ever ended up there, select it and click Remove.

6. Click Apply, then OK.

McAfee Total Protection

McAfee renamed SpamKiller to Anti-Spam in modern versions.

1. Open the McAfee dashboard.

2. Click Web & Email Protection → Anti-Spam (or Email Protection, depending on version).

3. Open the Friends List.

4. Click Add a friend and enter [e-mail].

5. Save your changes.

Newer McAfee versions have phased out built-in email filtering for most users. If you don't see Anti-Spam settings, whitelist inside your email service directly.

Kaspersky Anti-Spam

1. Open Kaspersky Security / Kaspersky Premium.

2. Go to Settings → Protection → Anti-Spam.

3. Click Configure Anti-Spam (or Settings).

4. Open the Allowed senders (or Whitelist) tab.

5. Click Add, enter [e-mail], and click OK.

6. Save the settings.

Avast / AVG Antispam

Avast retired the standalone Antispam component in mid-2022. If you're on a version that still has it:

1. Open Avast Security.

2. Go to Settings → Protection → Anti-Spam.

3. Click Whitelist.

4. Enter [e-mail] and click Add.

For current Avast / AVG versions, whitelist directly in your email service.

Bitdefender Antispam

1. Open Bitdefender and go to Protection → Antispam → Settings.

2. Click Manage Friends.

3. Click Add, enter [e-mail], then click Add → OK.

Bitdefender's Antispam module integrates with Outlook on Windows only. For other clients or webmail, whitelist inside your email service.

Mimecast (enterprise)

If your company filters mail through Mimecast, you can permit Simkl from your personal portal.

From a hold notification

If you got a Mimecast email saying a message was held, click Permit next to the Simkl entry. The sender is added to your Managed Senders → Permitted list.

From the Personal Portal

1. Sign in to your Mimecast Personal Portal (usually login.mimecast.com).

2. Open Managed Senders (or Personal On Hold).

3. Click Add.

4. Set Sender = [e-mail], Type = Permit.

5. Click Save.

If your IT department locked down Managed Senders, ask them to add [e-mail] (or the simkl.com domain) to the Permitted Senders policy.

Proofpoint Essentials (enterprise)

From the End User Digest

Open the daily Quarantine Digest email from Proofpoint. Click Safelist next to the Simkl entry — future messages from [e-mail] will be delivered to your inbox.

From the End User Portal

1. Open the Proofpoint End User Digest and click Manage My Account, or sign in at your company's Proofpoint portal URL.

2. Open Lists (or Sender Lists).

3. Under Safe Senders, click + New.

4. Enter [e-mail] and click Save.

SaneBox

1. Open the email service where SaneBox is connected (Gmail, iCloud, etc.).

2. Open the @SaneLater folder.

3. Find the message from Simkl Notifications.

4. Drag it into your Inbox — SaneBox trains on this single move and routes future Simkl emails directly to the Inbox.

You can also forward the message to [e-mail] with Inbox in the subject line to teach SaneBox the same lesson without dragging.

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Additional tips

• Regularly check your Spam / Junk folder — legitimate mail sometimes ends up there for the first message, then is fine after you mark it Not Spam.

• Don't click "Report spam" on legitimate emails by accident — it trains your filter against the sender for weeks afterwards.

• Keep your email app updated — older mobile apps sometimes miss the UI for managing safe senders.

• Whitelist the whole simkl.com domain if your provider supports it — that future-proofs you for any other Simkl mail address.

Need more help?

If your email provider or spam filter isn't listed here:

• Add [e-mail] to your contacts — works for almost every email service.

• Mark a Simkl message as Not spam / Not junk if you find one in the spam folder — most filters learn from a single correction.

• Ask your IT helpdesk if you're on a corporate network — they may need to permit [e-mail] (or the simkl.com domain) at the gateway.

• Test it — once whitelisted, trigger a notification from your Simkl notification settings and check it arrives within a minute.

Still stuck? Reach the Simkl team at [e-mail] and we'll help you get sorted.

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Thanks for being part of the Simkl community — and for taking the minute to make sure you don't miss a new episode.