# How to Whitelist Simkl Notifications Emails

## How to whitelist Simkl notification emails

Stay updated with the latest episodes from Simkl by making sure our emails reach your inbox. Spam filters sometimes hide messages from new senders, so add **`notifications@simkl.com`** to your contacts or safe-senders list and you won't miss new episode alerts, reminders, or account messages.

{% hint style="info" %}
**Is your email verified?** Open [Simkl notification settings](https://simkl.com/settings/notifications/) first — if your address isn't verified, you'll see a banner there with a button to resend the verification email.
{% endhint %}

### Quick fix (works in most apps)

Before diving into provider-specific steps, these three universal moves fix the issue in 90% of cases:

1. **Check your Spam / Junk / Promotions folder** for a message from *Simkl Notifications*. If you find one, open it.
2. **Mark it as "Not spam"** (or "Not junk", or drag it to your Primary inbox). Most filters learn from this single action.
3. **Add `notifications@simkl.com` to your contacts.** Almost every email service treats contacts as trusted senders.

{% hint style="success" %}
Still not getting emails after trying the universal fix? Find your provider below for exact, current instructions.
{% endhint %}

***

### Email service providers

#### Gmail

**Create a filter (most reliable)**

1. Open Gmail on desktop. Click the **gear icon ⚙** in the top right and choose **See all settings**.
2. Open the **Filters and Blocked Addresses** tab, then click **Create a new filter**.
3. In the **From** field enter `notifications@simkl.com` (or just `simkl.com` to allow everything from us), then click **Create filter**.
4. Tick **Never send it to Spam** — and optionally **Always mark it as important** — then click **Create filter**.

**Add to contacts**

1. Open any email from **Simkl Notifications**.
2. Hover your mouse over the sender's name at the top of the message.
3. In the popover that appears, click **Add to contacts** (the person+ icon).

**If it landed in Spam**

1. Open the **Spam** label in the left sidebar.
2. Open the Simkl email and click **Report not spam** at the top.

**Gmail Tabs (Promotions / Updates)**

If our emails get sorted into a tab other than Primary:

1. Open the **Promotions** or **Updates** tab.
2. Drag a Simkl message to the **Primary** tab.
3. When Gmail asks *"Do this for future messages from <notifications@simkl.com>?"*, click **Yes**.

#### Outlook.com (Hotmail, Live, MSN)

Works for outlook.com, hotmail.com, live.com and msn.com addresses on the web and in the new Outlook for Windows / Mac.

**Add to Safe senders**

1. Open [outlook.live.com](https://outlook.live.com) and sign in.
2. Click the **gear icon ⚙** in the top-right toolbar.
3. Go to **Mail → Junk email**.
4. Under **Safe senders and domains**, click **+ Add safe sender**.
5. Enter `notifications@simkl.com` (or `simkl.com`) and press **Enter**.
6. Click **Save** at the bottom.

**If it landed in Junk**

1. Open the **Junk Email** folder.
2. Open the Simkl message and click **Not junk** at the top.
3. Confirm with **Report** or **Move to inbox**.

{% hint style="warning" %}
The Outlook mobile app doesn't expose the Safe senders list. To manage it from a phone, open [outlook.live.com](https://outlook.live.com) in your browser and switch to **desktop site**.
{% endhint %}

#### Yahoo Mail

Yahoo doesn't have a true safe-senders list, but a filter combined with contacts gives the same result.

**Create a filter (recommended)**

1. Sign in to Yahoo Mail and click the **gear icon ⚙**, then **More Settings**.
2. In the left sidebar, choose **Filters**.
3. Click **Add new filters** and name it *Simkl*.
4. Under **From**, leave the dropdown on *contains* and enter `notifications@simkl.com`.
5. Set **Choose a folder to move to** = **Inbox**.
6. Click **Save**.

**Add to contacts**

1. Open any email from **Simkl Notifications**.
2. Hover the sender's name in the message header.
3. In the popup card, click **Add to contacts**.

**If it landed in Spam**

1. Open the **Spam** folder.
2. Open the Simkl message and click **Not Spam** in the toolbar.

#### iCloud Mail

Apple doesn't expose a safe-senders list, so combine Contacts with a Mail rule.

{% hint style="warning" %}
Messages in the iCloud **Junk** folder are deleted after **30 days**. Check it occasionally so legitimate mail isn't lost.
{% endhint %}

**Add to Contacts**

1. Open [iCloud Mail on the web](https://www.icloud.com/mail) or the Mail app.
2. If you have one of our emails, open it and click the sender name in the header, then choose **Add to Contacts**.
3. Otherwise open [iCloud Contacts](https://www.icloud.com/contacts), click **+ → New Contact**, name it *Simkl Notifications*, set the email to `notifications@simkl.com`, then click **Done**.

**Create a rule (iCloud web)**

1. In iCloud Mail, click the **gear icon ⚙** and open **Rules**.
2. Click **Add a Rule**.
3. Set *If a message* → **is from** → `notifications@simkl.com`.
4. Set *Then* → **Move to Folder** → **Inbox**.
5. Click **Done**.

**If it landed in Junk**

1. Open the **Junk** folder in the sidebar.
2. Open the Simkl email and click **Not Junk** at the top.

#### Fastmail

Fastmail bypasses spam checks for anyone in your contacts — that's the trick.

**Add to Contacts**

1. Open a message from **Simkl Notifications**.
2. Click **Show details**, then click the sender's email address.
3. Choose **Add to contacts**.

If you haven't received an email from us yet: open **Contacts** in the sidebar, click **New contact**, and add `notifications@simkl.com` manually. To whitelist the whole domain, add a contact with email `*@simkl.com`.

**If it landed in Spam**

Open the **Spam** folder, select the Simkl message, and click **Not spam** in the toolbar.

#### Proton Mail

Proton has a proper allow list — addresses on it skip spam filtering entirely.

**Allow list (web)**

1. Open [mail.proton.me](https://mail.proton.me) and sign in.
2. Click **Settings ⚙ → All settings**.
3. Open **Filters**, then the **Spam, block and allow lists** tab.
4. Under **Allow list**, click **Add address**.
5. Choose **Email**, enter `notifications@simkl.com`, click **Add address**.

**From the Spam folder (fastest)**

1. Open the **Spam** folder.
2. Open the Simkl message and choose **Move to inbox**.
3. Proton automatically adds the sender to your allow list.

**Proton Mail mobile app**

1. Tap your account avatar → **Settings → Allow list**.
2. Tap **Add address or domain → Allow**.
3. Choose **Email**, enter `notifications@simkl.com`, tap **Add**.

#### Zoho Mail

Zoho calls a whitelist an "Allowlist".

1. Sign in at [mail.zoho.com](https://mail.zoho.com).
2. Open **Settings ⚙** in the top right.
3. Choose **Anti-Spam List** (under *Mail Settings*).
4. Click the **Email Address** tab → **Allowlist**.
5. In *Add new Allowlist email*, enter `notifications@simkl.com` and press **Enter**.

{% hint style="warning" %}
Zoho notes that allow-listing doesn't 100% guarantee inbox delivery — if a message hard-fails spam checks it can still land in Spam. If our emails still don't arrive, also create an inbox **filter** from *Settings → Filters*.
{% endhint %}

#### AOL Mail

AOL now runs on Yahoo's infrastructure, so the steps are nearly identical.

**Add to Contacts**

1. Open [mail.aol.com](https://mail.aol.com).
2. In the left rail, click **Contacts**.
3. Click **New Contact** at the top.
4. Set name = *Simkl Notifications*, email = `notifications@simkl.com`, click **Add Contact**.

**Create a filter**

1. Click **Options → Mail Settings** (top-right).
2. Open **Filters**, then **Create filter**.
3. Under **From** enter `notifications@simkl.com`; under *Move to* select **Inbox**; click **Save**.

#### GMX Mail & Mail.com

GMX and Mail.com share the same allow-list system (United Internet).

1. Sign in and click **Email → Settings**.
2. Under *Security*, choose **Allowlist**.
3. Enter `notifications@simkl.com` (or just `simkl.com` to allow the whole domain).
4. Click **Save**.

Mail from anyone on your allowlist always goes to the Inbox and skips spam checks.

***

### Email clients

#### Microsoft Outlook (desktop)

Works in classic Outlook (2016, 2019, 2021, Microsoft 365) and the new Outlook for Windows / Mac.

**Classic Outlook · Never block sender**

1. Right-click any email from **Simkl Notifications** in your message list.
2. Hover **Junk** in the menu.
3. Click **Never Block Sender** (or **Never Block Sender's Domain**).
4. A confirmation pops up: *"The sender of the selected message has been added to your Safe Senders List."* Click **OK**.

**New Outlook · Safe senders**

1. Click the **gear icon ⚙** in the top-right.
2. Go to **Mail → Junk email**.
3. Under **Safe senders and domains**, click **+ Add safe sender**.
4. Enter `notifications@simkl.com`, press **Enter**, click **Save**.

**Also: add to address book**

Open one of our emails, right-click the sender's name, and choose **Add to Outlook Contacts**.

#### Mozilla Thunderbird

Thunderbird's adaptive junk filter learns to trust anyone in your address book.

**Step 1 · Add to address book**

1. Open a message from **Simkl Notifications**.
2. In the message header, click the **star icon** next to the sender's name — or right-click the sender and choose **Add to Address Book**.
3. Save to your **Personal Address Book**.

**Step 2 · Trust your address book**

1. Go to **Tools → Account Settings → Junk Settings** for your email account.
2. Make sure **Enable adaptive junk mail controls** is on.
3. Under *Do not mark messages as junk mail if the sender is in*, tick **Personal Address Book**.
4. Click **OK**.

#### Apple Mail (macOS)

Apple Mail has no safe-senders list, so combine Contacts with a rule.

**Add to Contacts & VIPs**

1. Open a message from **Simkl Notifications**.
2. Click the sender's name at the top of the message.
3. Choose **Add to Contacts**.
4. Click the star next to the sender to mark them as a **VIP** — VIP senders are never sent to Junk.

**Create a Mail rule**

1. In the menu bar, choose **Mail → Settings** (or *Preferences* on older macOS).
2. Open the **Rules** tab and click **Add Rule**.
3. Description: *Simkl Notifications*.
4. Condition: **From** · **Contains** · `notifications@simkl.com`.
5. Action: **Move Message → Inbox**. Click **OK**.

**If it landed in Junk**

Open the **Junk** mailbox, select our message, and click **Not Junk** at the top of the message window.

#### Windows Mail / new Outlook for Windows

The classic Windows Mail app has been replaced by the new Outlook for Windows on Windows 11. Follow the [new Outlook safe senders steps](#new-outlook-safe-senders) above.

If you're still on the legacy Windows Mail app:

1. Open an email from **Simkl Notifications**.
2. Tap or click the sender's name.
3. Choose **Add to Contacts** and save.
4. If the email was in Junk, right-click it and select **Mark as not junk**.

#### Mailbird

**Add to Contacts**

1. Open an email from **Simkl Notifications**.
2. Click the sender's email address.
3. In the contact details pane, click **Add to Contacts**.
4. Click **Save**.

**If it landed in Spam**

Open the Spam folder, right-click the Simkl message, and choose **Mark as Not Spam**.

***

### Mobile email apps

#### Gmail app (iOS & Android)

**Add to Contacts**

1. Open the Gmail app and open a message from **Simkl Notifications**.
2. Tap the sender's avatar (the letter or photo) next to their name.
3. Tap **Add to Contacts**.

{% hint style="info" %}
The Gmail app doesn't let you create filters on mobile. To set up a "Never send to Spam" filter, open Gmail on a desktop browser — your filter applies on mobile too.
{% endhint %}

**Move to Primary tab**

If our emails go to Promotions or Updates on mobile:

1. Open the email.
2. Tap the **three-dot menu** in the top right.
3. Tap **Move to** → **Primary**.

#### Outlook mobile app

**Add to Contacts**

1. Open the Outlook app and open a message from Simkl.
2. Tap the sender's name.
3. Tap the **person+** icon (Add contact).

**Move to Focused inbox**

1. Open the email.
2. Tap the three-dot menu.
3. Select **Move to Focused Inbox** → **Move this and all future messages**.

#### iOS Mail app (iPhone & iPad)

**Add to Contacts & VIPs**

1. Open an email from **Simkl Notifications**.
2. Tap the sender's name at the top.
3. Tap **Create New Contact** (or **Add to Existing Contact**).
4. Tap **Done**.
5. Open the message again, tap the sender, and tap **Add to VIP**.

VIP messages bypass Junk filtering and can show their own banner notifications.

#### Android Mail app (Samsung Mail, Gmail for Android)

**Add to Contacts**

1. Open your email app and open a Simkl message.
2. Tap the sender's name or avatar.
3. Tap **Add to Contacts** (or **Create contact**).
4. Save.

**Mark as Not Spam**

1. Open the Spam folder.
2. Select the Simkl message.
3. Tap **Not Spam** or **Move to Inbox**.

***

### Spam filters & security software

#### SpamAssassin

**Via cPanel**

1. Log in to cPanel and open **Spam Filters**.
2. Click **Show Additional Configurations**.
3. Click **Edit Spam Whitelist Settings**.
4. Click **Add A New "whitelist\_from" Item** and enter `notifications@simkl.com`.
5. Click **Update Whitelist**.

**Direct config (server admins)**

Add the line below to your `~/.spamassassin/user_prefs` (or the system `local.cf`):

```
whitelist_from notifications@simkl.com
```

Then reload SpamAssassin:

```bash
systemctl reload spamassassin
```

#### Barracuda Networks

**From the daily quarantine digest**

1. Open the daily **Barracuda quarantine summary** email.
2. Find the row for the Simkl message.
3. Click the green **Whitelist** link next to it.

**In the Barracuda user portal**

1. Sign in to your Barracuda Email Gateway user portal.
2. Open **Settings → Sender Policy** (or **Block / Accept**).
3. Under **Allowed Email Addresses and Domains**, add `notifications@simkl.com` with policy **Exempt**.
4. Click **Save**.

#### Trend Micro

**Add to Approved Senders List**

1. Open your Trend Micro Security software.
2. Go to **Settings → Internet & Email Controls → Spam Email Filter**.
3. Click **Approved Senders List**, then **Add**.
4. Enter `notifications@simkl.com` and click **OK**.

{% hint style="info" %}
Recent versions of Trend Micro have largely delegated email filtering to your email provider. If you don't see Spam Email Filter options, whitelist directly in your email service instead.
{% endhint %}

#### Norton AntiSpam (Norton 360)

1. Open **Norton 360**.
2. Click **Settings → Detailed Settings → AntiSpam**.
3. On the **Filter** tab, next to **Allowed List**, click **Configure**.
4. Click **Add**, choose **Email Address** as the type, enter `notifications@simkl.com`, then click **OK**.
5. While you're there, check the **Blocked List** — if Simkl ever ended up there, select it and click **Remove**.
6. Click **Apply**, then **OK**.

#### McAfee Total Protection

McAfee renamed *SpamKiller* to *Anti-Spam* in modern versions.

1. Open the **McAfee** dashboard.
2. Click **Web & Email Protection → Anti-Spam** (or **Email Protection**, depending on version).
3. Open the **Friends List**.
4. Click **Add a friend** and enter `notifications@simkl.com`.
5. Save your changes.

{% hint style="info" %}
Newer McAfee versions have phased out built-in email filtering for most users. If you don't see Anti-Spam settings, whitelist inside your email service directly.
{% endhint %}

#### Kaspersky Anti-Spam

1. Open Kaspersky Security / Kaspersky Premium.
2. Go to **Settings → Protection → Anti-Spam**.
3. Click **Configure Anti-Spam** (or **Settings**).
4. Open the **Allowed senders** (or **Whitelist**) tab.
5. Click **Add**, enter `notifications@simkl.com`, and click **OK**.
6. Save the settings.

#### Avast / AVG Antispam

Avast retired the standalone Antispam component in mid-2022. If you're on a version that still has it:

1. Open Avast Security.
2. Go to **Settings → Protection → Anti-Spam**.
3. Click **Whitelist**.
4. Enter `notifications@simkl.com` and click **Add**.

For current Avast / AVG versions, whitelist directly in your email service.

#### Bitdefender Antispam

1. Open **Bitdefender** and go to **Protection → Antispam → Settings**.
2. Click **Manage Friends**.
3. Click **Add**, enter `notifications@simkl.com`, then click **Add → OK**.

Bitdefender's Antispam module integrates with Outlook on Windows only. For other clients or webmail, whitelist inside your email service.

#### Mimecast (enterprise)

If your company filters mail through Mimecast, you can permit Simkl from your personal portal.

**From a hold notification**

If you got a Mimecast email saying a message was held, click **Permit** next to the Simkl entry. The sender is added to your **Managed Senders → Permitted** list.

**From the Personal Portal**

1. Sign in to your Mimecast Personal Portal (usually `login.mimecast.com`).
2. Open **Managed Senders** (or **Personal On Hold**).
3. Click **Add**.
4. Set **Sender** = `notifications@simkl.com`, **Type** = **Permit**.
5. Click **Save**.

{% hint style="info" %}
If your IT department locked down Managed Senders, ask them to add `notifications@simkl.com` (or the `simkl.com` domain) to the **Permitted Senders** policy.
{% endhint %}

#### Proofpoint Essentials (enterprise)

**From the End User Digest**

Open the daily **Quarantine Digest** email from Proofpoint. Click **Safelist** next to the Simkl entry — future messages from `notifications@simkl.com` will be delivered to your inbox.

**From the End User Portal**

1. Open the Proofpoint **End User Digest** and click **Manage My Account**, or sign in at your company's Proofpoint portal URL.
2. Open **Lists** (or **Sender Lists**).
3. Under **Safe Senders**, click **+ New**.
4. Enter `notifications@simkl.com` and click **Save**.

#### SaneBox

1. Open the email service where SaneBox is connected (Gmail, iCloud, etc.).
2. Open the **@SaneLater** folder.
3. Find the message from **Simkl Notifications**.
4. Drag it into your **Inbox** — SaneBox trains on this single move and routes future Simkl emails directly to the Inbox.

You can also forward the message to `train@sanebox.com` with *Inbox* in the subject line to teach SaneBox the same lesson without dragging.

***

### Additional tips

* **Regularly check your Spam / Junk folder** — legitimate mail sometimes ends up there for the first message, then is fine after you mark it Not Spam.
* **Don't click "Report spam" on legitimate emails by accident** — it trains your filter against the sender for weeks afterwards.
* **Keep your email app updated** — older mobile apps sometimes miss the UI for managing safe senders.
* **Whitelist the whole `simkl.com` domain** if your provider supports it — that future-proofs you for any other Simkl mail address.

### Need more help?

If your email provider or spam filter isn't listed here:

* **Add `notifications@simkl.com` to your contacts** — works for almost every email service.
* **Mark a Simkl message as Not spam / Not junk** if you find one in the spam folder — most filters learn from a single correction.
* **Ask your IT helpdesk** if you're on a corporate network — they may need to permit `notifications@simkl.com` (or the `simkl.com` domain) at the gateway.
* **Test it** — once whitelisted, trigger a notification from [your Simkl notification settings](https://simkl.com/settings/notifications/) and check it arrives within a minute.

{% hint style="success" %}
Still stuck? Reach the Simkl team at <support@simkl.com> and we'll help you get sorted.
{% endhint %}

***

*Thanks for being part of the Simkl community — and for taking the minute to make sure you don't miss a new episode.*


---

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```
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```

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